Terms and Conditions of Sale

Last updated: 19/10/2024

These Terms and Conditions of Sale (“Terms”) apply to the purchase of products, supplements, blood tests, urine tests, Botox injections, weight loss injections, and other injections (“Services” or “Products”) from Wishing Well Health Ltd, registered in England and Wales with company number 024587963 (“we”, “us”, or “our”). By purchasing any Products or Services from us, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase. If you do not agree with these Terms, you should not make a purchase from our Website or directly from Wishing Well Health Ltd.

1. Products and Services

We provide the following Products and Services through our website https://wishingwellhealth.co.uk and in-person consultations:

• Nutritional supplements
• Blood tests
• Urine tests
• Botox injections
• Weight loss injections and other cosmetic or wellness injections administered by qualified medical professionals

2. Eligibility for Purchase

By purchasing from us, you confirm that:

• You are at least 18 years old and legally capable of entering into binding contracts.
• Any medical treatments, including injections (Botox, weight loss, etc.), are only available to individuals aged 18 or over and must be administered by our qualified medical professionals.
• You have provided accurate and complete information at the time of purchase.
• You understand that some products, particularly medical treatments, may require you to attend an in-person consultation and provide consent before receiving the service.

3. Medical Treatments and Consent

For any medical treatments, including Botox, weight loss injections, and other injections:

• A consultation with a qualified nurse or practitioner is mandatory before the treatment is administered. The consultation will assess your medical history, suitability for the treatment, and ensure that you understand any risks involved.
• You must sign a consent form before receiving any injections or medical treatments.
• We reserve the right to refuse treatment if we determine that the procedure is not suitable for you based on your medical history or any other factors.

4. Product Information

We aim to provide accurate information regarding our Products and Services, including descriptions, pricing, and images. However, the content on our Website may not always be completely accurate, current, or error-free. We reserve the right to correct any errors or omissions and to update product information without prior notice.

5. Pricing and Payment

All prices for our Products and Services are displayed in GBP (£) and are inclusive of VAT unless otherwise stated. Prices are subject to change without notice, but any price changes will not affect orders that have already been confirmed.

5.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, American Express)
• PayPal
• Other methods as indicated on our Website

Payment must be received in full before any Products are dispatched or Services are rendered. If payment is not successful, your order will not be processed.

6. Appointments and Cancellation for Medical Services

6.1 Booking Appointments

You can book an appointment for consultations, injections, or tests through our online booking system or by contacting us directly. By booking an appointment, you agree to our terms regarding cancellations and rescheduling.

6.2 Cancellation and Rescheduling

• You may cancel or reschedule your appointment up to 24 hours before your scheduled time without any fees.
• Cancellations or rescheduling within 24 hours of your appointment may incur a cancellation fee or the loss of any deposit paid.

7. Delivery and Shipping of Products

7.1 Delivery Services

We offer delivery of physical Products (such as supplements) to the UK and other regions as indicated on our Website. Delivery charges and estimated timescales will be displayed at checkout.

7.2 Delivery Times

We aim to dispatch Products within [insert timeframe, e.g., 2-3 business days] of receiving payment. However, delivery times may vary depending on location and external factors. We will not be liable for any delays in delivery due to circumstances beyond our control.

8. Returns and Refunds

For details on returns and refunds, please refer to our Returns and Refunds Policy.

9. Risks and Liability for Medical Treatments

9.1 Assumption of Risk

You acknowledge and agree that:

• All medical treatments, including Botox and weight loss injections, carry risks, including but not limited to side effects or allergic reactions.
• Our medical professionals will explain the risks to you during your consultation. You will have the opportunity to ask questions and review all information before signing the consent form.
• By signing the consent form and proceeding with the treatment, you assume the risks involved.

9.2 Limitation of Liability

To the maximum extent permitted by law:

• Wishing Well Health Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with any medical treatment, including injections or tests.
• Our liability for any claims relating to the Products or Services is limited to the amount you paid for the relevant Product or Service.
• We do not exclude or limit our liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded under applicable law.

10. Warranties for Products

We warrant that the Products sold are free from material defects at the time of delivery. However, this warranty does not apply to:

• Normal wear and tear
• Damage caused by improper use or handling
• Products that have been opened or used after delivery, unless defective

11. Data Protection

We are committed to protecting your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and continued use of our Services or Products after such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: info@wishingwellhealth.co.uk