Returns and Refunds Policy

Last updated: [Insert Date]

Thank you for shopping with Wishing Well Health Ltd. We value your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns and refunds are accepted.

1. Returns

We accept returns of physical products purchased directly from our Website, https://wishingwellhealth.co.uk, under the following conditions:

1.1 Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging.
• You must provide a receipt or proof of purchase.
• You must contact us to initiate the return within 14 days of receiving the item.

Certain types of goods are exempt from being returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Health and personal care items that have been opened
• Gift cards
• Downloadable software products or digital content
• Custom-made or personalized products

1.2 Return Process

To initiate a return, please contact our customer support at [Insert contact email] or [Insert phone number]. We will provide you with the necessary return instructions. Please do not send your purchase back to the manufacturer.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund based on the condition of the item.

2.1 Approved Refunds

If your return is approved:

• A refund will be processed to your original method of payment within [Insert timeframe, e.g., 7-10 business days].
• Depending on your payment provider, the refund may take additional time to appear on your statement.

2.2 Partial Refunds

In some cases, only partial refunds may be granted. For example:

• If the item is returned not in its original condition, is damaged, or missing parts for reasons not due to our error.
• If the return is initiated after 14 days of receipt but within 30 days.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert contact email] to arrange the exchange.

4. Non-Returnable/Non-Refundable Items

We do not accept returns or offer refunds for:

• Items on sale or discounted items
• Digital products, services, or gift cards
• Customized or personalized products
• Items not in their original condition or missing parts

5. Shipping Costs

• For Returns: You will be responsible for paying your own shipping costs for returning an item unless the item was defective or damaged upon receipt. Shipping costs are non-refundable.
• For Exchanges: If you are exchanging an item due to defects or damages, we will cover the shipping costs for sending the replacement item.

If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

6. Late or Missing Refunds

If you haven’t received a refund after the refund has been approved:

1. First check your bank account or credit card statement.
2. Contact your bank or credit card provider. It may take some time before your refund is officially posted.
3. If you’ve done this and still have not received your refund, please contact us at [Insert contact email].

7. Contact Us

If you have any questions regarding our Returns and Refunds Policy, please contact us at:

• Email: [Insert contact email]
• Phone: [Insert phone number]