Privacy Policy

Wishing Well Health Ltd (“we,” “us,” or “our”), registered in England and Wales with company number 024587963, operates the website https://wishingwellhealth.co.uk (the “Service”). This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our Service, in compliance with applicable data protection regulations.

We are committed to safeguarding your privacy. By using our Service, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect various types of personal information to deliver and improve our services, provide customer support, and communicate with you effectively.

1.1 Personal Information

While using our Service, you may provide us with personally identifiable information, which may include but is not limited to:

Full name
Email address
Phone number
Billing and shipping addresses
Payment information (processed securely via third-party services)
Other information you voluntarily provide, such as through contact forms, booking appointments, or subscription to newsletters.

1.2 Usage Data

We collect information that your browser sends whenever you visit our Service (“Usage Data”). This data may include:

Your IP address
Browser type and version
Pages you visit on our site
Time and date of your visit
Time spent on pages
Referring URLs
Diagnostic data related to website errors or performance

1.3 Cookies

Cookies are small files placed on your device to enhance user experience and help us analyze our Service’s performance. We may use cookies for:

Session management
Storing user preferences
Tracking website usage (e.g., Google Analytics)
Personalized content delivery

You can choose to disable cookies in your browser settings. However, certain parts of our Service may not function properly if cookies are disabled.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our Service
Managing your appointments and providing support for your requests
Processing payments and delivering products or services you purchase
Sending updates and promotional materials, with your consent
Analyzing website performance and usage to improve user experience
Complying with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with third parties in the following situations:

Service Providers: We may employ third-party companies (such as payment processors, email providers, or analytics services) to facilitate our Service. These providers only have access to the information necessary to perform their services.
Legal Requirements: We may disclose your personal information if required by law or in response to valid requests from public authorities.

4. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

If you are located in the European Economic Area (EEA) or other regions with similar data protection laws, you have the following rights concerning your personal information:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request corrections to inaccurate or incomplete information.
Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request restrictions on the processing of your personal data.
Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you.
Right to Object: You have the right to object to our processing of your personal data, under certain conditions.

If you wish to exercise any of these rights, please contact us at: [insert email address]

6. Third-Party Links

Our Service may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that website. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, with an updated “last updated” date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [insert contact email]