Terms and Conditions of Sale

Last updated: 20/04/2026

These terms and conditions (Terms) are the terms upon which we, Wellnesshealth Ltd, trading as WishingWell Health ltd, supply our products and services.   Please read these Terms carefully before placing your order.   These Terms may have changed since you last reviewed them.

Information about us

We, Wellnesshealth Ltd (we/us/our) are a limited company, registered in England and Wales under company number 15403240.   Our trading name is Wishing Well Health. Our registered office is at: 10 Nantgwyn street,, Tonypandy, CF40 1LS.

You can contact us by emailing us at info@wishingwellhealth.co.uk.

If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by e-mail, by hand, or by pre-paid post to the address you initially provide to us.

Important information regarding our products and services

You must be over the age of 18 to purchase our products and services.

Information regarding our products and services, including our prices, can be found on our website www.wishingwellhealth.co.uk/ before you order.

We are not a licensed health care/medical provider.    We do not offer medical advice or any diagnostic services.  The products and services we offer are not intended to replace professional or medical advice or to diagnose, treat, cure or prevent any physical or mental illness or condition.  

Any products or services purchased by you are purchased entirely at your own risk.

We do not guarantee any health-related improvements or outcomes arising from the use of any of the products or services we supply.

You must comply with any instructions we issue with our products or services.   Failure to comply with our instructions may affect the outcome of any product or service we provide.

Should you purchase a blood testing kit from us, upon receipt of your blood sample, your sample will be laboratory tested and you will be provided with a report stating whether or not your results are within the appropriate ranges for the blood tests undertaken.   We do not diagnose any potential medical conditions arising from the blood test results.  You must seek appropriate professional or specialist advice from a suitably qualified medical or healthcare professional if your blood tests results are out of normal range or if any symptoms you are experiencing continue or deteriorate.

Laboratory testing of blood samples will be carried out in accordance with practices and standards that are applicable in the UK.

You must ensure that all information you provide us is correct and accurate.   You must notify us if any of the information you have submitted to us is inaccurate, incomplete or if it has changed.

Should you use our blood testing service, you must ensure that the blood sample taken from you is taken by a suitably qualified professional.  You will also be responsible for the safe and lawful disposal of any needles and syringes if you do not use our nurses to execute the blood test.    If you elect for one of our nurses to take your blood sample, you must attend/be available for your appointment at the agreed date and time.  

We may charge you additional sums if you do not give us the information we have requested to enable us to deliver your product or to provide our services, you fail to comply with instructions provided for use of our products or services or if you are not available for/don’t attend an appointment arranged with one of our nurses at the agreed date and time.

We only accept orders when we’ve checked them

We will contact you to confirm we have received your order and we accept it when we dispatch or supply the product or service and confirm dispatch or supply to you.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because we can’t verify your age, because you are located outside the UK or because the product or service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you place your order

The price of our products and services are as set out on our website www.wishingwellhealth.co.uk/ Our prices are inclusive of VAT.

For products or services for which you elect to set up a subscription services, we take payment at regular intervals, as explained to you during the order process. If your product is goods, you will own such goods once we have received payment in full.

We charge interest on late payments

If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product or service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We’re not responsible for delays outside our control

If our supply of your product or service is delayed by an event outside our control, such as pandemic or epidemic, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact us by email or by using the contact details set out above to end the contract and receive a refund for any products or services you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or its packaging may be slightly different.

As a consumer you may have the right to cancel your order.

Your legal right to change your mind. For certain of our products or services bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs if it has not been dispensed. This right to cancel is subject to certain conditions and exceptions.

When you can’t change your mind. You can’t change your mind about an order for:

• services, once these have been completed;
• products sealed for health protection or hygiene purposes, once these have been received;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.

If the right to change your mind applies to a product or services you have purchased and you change your mind about a product or service you must let us know no later than 14 days after:

• the day we deliver your product, if it is goods, for example a supplement that remains sealed. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• the day we confirm we have accepted your order, if it is for a service.

How to let us know. To let us know you want to change your mind, you can email us at info@wishingwellhealth.co.uk.

You have to return the product at your own cost. If your product is goods, for example, a supplement which remains sealed, you have to return it to us within 14 days of your telling us you have changed your mind.  Returns are at your own cost. You can send the product back to us using an established delivery service.   You should keep a receipt or other evidence from the delivery service that proves you have returned the product.  If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price.

We only refund standard delivery costs. For example, we don’t refund any extra you have paid for express delivery or delivery at a particular time. Delivery will only be refunded if the product if defective. We do not refund postage if you have changed your mind.

You have to pay for services you received before you change your mind. If you bought a service we don’t refund you for the time you were receiving the service before you told us you had changed your mind.

When and how we refund you. If your product is a service that hasn’t been delivered, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact us.

You have rights if there is something wrong with your product or service

If you think there is something wrong with your product or service, you must contact us.

Your rights and remedies if you are a consumer. We honour our legal duty to provide you with products and services that are as described to you on our website and that meet all the requirements imposed by law.

We can change products, services and these Terms

Changes we can always make. We can always change a product or service:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements. These are changes that don’t affect your use of the product or service.

Changes we can only make if we give you notice and an option to terminate. If we need to make a substantial change to our product or service, we will notify you and you can then contact us to end the contract before the change takes effect and receive a refund for any products or services you’ve paid for in advance, but won’t receive.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product or service. We do this to:

• deal with technical problems or make minor technical changes;
• to ensure we are compliant with any changes in relevant laws and regulatory requirements;
• update the product or services to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product or service (see We can change products, services and these Terms).

We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency.

We can withdraw products or services

We can stop providing a product or service, such as an ongoing service or a subscription for goods. We will let you know at least 7 days in advance and we will refund any sums you’ve paid in advance for products or services which won’t be provided.

We can end our contract with you

We can end our contract with you for a product or service and claim any compensation due to us (including enforcement costs) if:

• you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
• you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product or service;
• you don’t, within a reasonable time, either allow us to deliver the product to you or perform our service.

We don’t compensate you for all losses caused by us or our products or services

Our liability to you. We’re not responsible for losses you suffer caused by us breaking this contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
• Something you could have avoided by taking reasonable action.

Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by negligence to the extent preserved by section 2(1) of the Unfair Contract Terms Act 1977;
• fraud or fraudulent misrepresentation;
• breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
• defective products under the Consumer Protection Act 1987; or
• any liability that cannot legally be limited.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice

Our complaints policy. If you are unhappy about any aspect of our service, please contact us.   We have a complaint procedure which details how we handle complaints.   Any complaint will be handled promptly, efficiently and fairly in accordance with our complaint’s procedure.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance for products or services not provided.

You can only transfer your contract with us to someone else if we agree to this.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Governing law. These Terms are governed by the laws of England and Wales.

If you have any questions or concerns about these Terms, please contact us at:

• Email: info@wishingwellhealth.co.